There will only be a live webcast if the Capitals have advertised it on the website and on social media.
This webcast is for private home use only. Anyone wishing to show the webcast in a public venue should contact firstname.lastname@example.org to arrange a public viewing rate. You should have approval from the Caps TV team before publicly promoting, streaming or otherwise benefiting from use of the live stream other than for personal purpose.
CAPS TV LIVE STREAM TERMS AND SUPPORT
The stream normally starts 30 minutes before the scheduled face-off time. We now stream at 1280x720 resolution.
MINIMUM SYSTEM REQUIREMENTS:
5mbps download speed
Intel i5 CPU or higher
Intel HD Graphics 4000 or better
We recommend using the latest version of Google Chrome with a wired ethernet connection for the best viewing experience. If you are using Wi-Fi then please be aware that other devices on the same router, or network, could cause you to have issues.
Download Google Chrome here: https://www.google.com/intl/en/chrome/browser/desktop/index.html
We also offer support for settings in Google Chrome below and therefore it is easiest to solve your problems if you are using Google Chrome browser.
Ordering the webcast might open a new pop-up window. Some browsers may block it temporarily, but you can open this by clicking the little window in the top-right corner or going into Chrome Toolbar->Settings->Privacy->Show Advanced Settings->Privacy->Content Settings->Allow Pop-ups. The Debit/Credit card option may result in additional charges by your card provider. All payments through the InPlayer platform are protected.
This webcast is for private home use only. Anyone wishing to show the webcast in a public place should contact email@example.com to arrange a public viewing rate. You should have approval from the Caps TV team before publicly promoting, streaming or otherwise benefiting from use of the live stream other than for personal purpose.
We suggest buying webcast at least 30 minutes before the game to test your system.
1. MY VIDEO IS BUFFERING OR NOT SHOWING
As a first step, we recommend trying to refresh the browser window (F5 on a Windows PC or CMD+R on a Mac).
Clear the browser cache Chrome Toolbar->More Tools->Clear Browsing Data->Cached Images and Files
We recommend checking your download speed – www.speedtest.net. Please be aware that use of other devices while streaming the game will interfere with download speed used on your streaming device.
Is there a little icon in Chrome's search bar that says the site is trying to load scripts from unknown sources? If so click allow
2. NOT ABLE TO LOGIN
If you forgot your password, click forgot password on login details page and enter your email associated with the account. You should receive new password from InPlayer. Please check your spam folder.
In some cases, you may not receive password immediately. If this happens, please try alternative e-mail address.
3. PROBLEMS WITH PAYMENTS
If you are not able to submit payment or if you have paid and logged back in, but the player doesn’t recognize your payment, please e-mail us at firstname.lastname@example.org with your issue. We can send you alternative PayPal address and player access code.
4. INPLAYER SUPPORT
If you continue to experience issues please contact InPlayer support: email@example.com
Our team is tracking the streaming functionality at all times. We will only offer a refund if full period or 20 non-consecutive minutes of the game are not streamed.
If you paid for webcast and are not able to watch the stream at all, or experience extensive problems, please contact us at firstname.lastname@example.org with the e-mail address associated with your account.
If you need further support then please email email@example.com and one of our team will endeavour to help you get set up. To report issues with the webcast please email firstname.lastname@example.org.
PLEASE NOTE: Our Twitter accounts @edcapitals and @CapsTVlive are NOT monitored for webcast enquiries throughout the game so please do not expect a reply if you use them.
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